MindBall Cancellation and Refund Terms

These Cancellation and Refund Terms explain cancellation, renewal, and refund processes for MindBall digital subscriptions and paid services.

MindBall paid services are digital content and subscription services delivered electronically. After purchase, the user can access the digital content included in the selected plan through their account.

MindBall subscriptions may be started through mobile in-app purchase (App Store / Google Play) and/or through the website / web portal using payment institutions or bank virtual POS infrastructure used by the Company. The cancellation path depends on the payment channel used to start the subscription: store subscriptions are managed in the relevant platform subscription settings. The annual Yapı Kredi Posnet web plan is a one-time purchase, does not auto-renew, and access ends after the paid term.

Cancelling an App Store or Google Play subscription stops the next automatic renewal. The user keeps premium access until the end of the current paid period. For web-plan billing or refund support, contact support@themindball.com.

Because MindBall services are digital content and electronically delivered services, withdrawal/refund rights may be limited under applicable law after access begins. Refund requests are reviewed case by case according to applicable law, payment-channel rules, and customer satisfaction principles.

Under the Terms of Service, refunds are generally not available for monthly and annual premium memberships, without prejudice to mandatory legal rights and any goodwill refunds the Company may grant at its discretion.

If a technical error causes duplicate payment for the same period, the extra amount will be refunded within 10 business days after review.

For billing, cancellation, or refund support, contact support@themindball.com.